Getting started with Independent Living

This guide is for pilot installations and helps ensure that the system is installed correctly until the updated app is released for the full launch.

1. Install the app

Download the Confi.care app from the App Store or Google Play. The app is used to set up, manage, and monitor the Independent Living service.

For iPhone (iOS):

For Android:

2. Follow the installation instructions carefully

For the system to work properly, follow the in-app setup steps carefully and complete the setup of all devices.

The setup consists of four main steps:

• Add information about the residence
• Configure the service rules
• Add the mandatory devices
• Add any remaining devices

Follow the instructions in the app and do not scan any QR codes until prompted to do so.

3. Sensor placement

All motion sensors must be mounted in the ceiling to ensure optimal coverage and accurate activity detection.

Ceiling placement helps each sensor detect movement within its own room and reduces the risk of detecting movement from adjacent areas.

If you have received six motion sensors, install one in each of the five recommended rooms below. Keep the sixth sensor aside. It will be installed in the refrigerator later in the setup.

Motion sensors should be installed in the following rooms:

Door sensor

The door sensor must be installed on the main entrance door used to enter and leave the home.

The easiest way to scan the QR code during setup is directly from the box the sensor came in.

Smart plug

The smart plug should be connected to an electrical device, for example:

• TV
• Coffee machine

4. Check the service settings after installation

Once the installation is complete, open the app and verify that all relevant services are activated.

Tap the tile labelled “Active rules” in the administration dashboard.

Alternatively:

1. Tap “Services” in the bottom menu
2. Select “Independent Living”

Check in particular that “Deactivation when resident leaves home” is enabled.

Please note that “Exit after bedtime” is disabled by default and must be enabled manually if you want to use this service.

Relevant services may include:

• Exit after bedtime
• Lack of activity
• Occupancy per room
• Room temperature
• Deactivation when resident leaves home
• Refrigerator usage

5. If any devices appear as offline

If any devices appear as unknown or offline after installation, deactivate the service and wait a couple of hours.

If the device still does not come online, visit the support articles for guidance on how to reset and reconnect the device.

[View support articles]

Important information regarding offline sensors or incomplete sensor coverage

If a sensor is offline, or if the resident spends extended periods of time in rooms without sensor coverage, this may result in incorrect overtime alerts.

This may happen, for example, if the home requires more sensors than are included in the base package.

In such cases, the service must be temporarily deactivated until the issue has been resolved or sufficient sensor coverage has been installed.

Example

The system registers movement in the hallway, which has an active sensor.

The resident then moves to another room where the sensor is offline, or where no sensor is installed, and remains there for three hours.

If the overtime threshold for the hallway is set to less than three hours, an overtime alert may be triggered for the hallway because it was the last room in which movement was detected.

This is not a real incident, but a consequence of incomplete or offline sensor coverage.