Getting started with the Independent Living pilot

This guide is for pilot installations and helps ensure that the system is installed correctly until the updated app is released for the full launch.

1. Install the app

Download the Confi.care app from the App Store or Google Play. The app is used to set up, manage, and monitor the Independent Living service.

For iPhone (iOS):

For Android:

2. Follow the installation instructions carefully

For the system to work properly, follow the in-app installation steps closely and complete all device setups before continuing.

3. Sensor placement

All motion sensors must be mounted in the ceiling to ensure optimal coverage and accurate activity detection. Ceiling placement allows each sensor to detect movement only within its own room and prevents false detections from adjacent areas.

If you have received six sensors, set one of them aside for now. You will receive further instructions on how to use it later in the pilot period.

Motion sensors should be installed in the following rooms:

• Living room

• Hallway

• Kitchen

• Bedroom

• Bathroom

The door sensor must be installed on the main entrance door used to enter and leave the home. The easiest way to scan the QR code during setup is directly from the box the sensor came in.

The smart plug should be connected to an electronic device such as a TV or coffee machine. During setup in the app, select “other” (not refrigerator or freezer).

4. Check the service settings after installation

When installation is complete, open the app to make sure all services are active.
Go to the tile labelled Independent Living or open Active rules, or tap Services at the bottom of the screen and then choose Independent Living.

Under Deactivation when resident leaves home, make sure this function is enabled.

5. If any devices appear as unknown or offline

If any devices show as unknown or offline after installation, visit the support articles for guidance on how to reset and reconnect your devices.